Our Design & Development team caters to the individual needs of every customer. Armed with the extensive knowledge we have amassed over the years in various fabrics / products available in our region, we are better equipped to ensure a smooth execution.
The heart of our organisation is the Merchandising Department consisting of several business units. Each customer is served exclusively by a business unit. Merchandisers are highly trained and experienced and they have an excellent eye for detail and a passion for the products. They are the first point of contact to ensure your requirements are clearly understood and passed on to the appropriate production facility. They travel extensively to the production centers and visit customers. With backgrounds in production, they are aware of the capabilities and limitations of factories and therefore can find the perfect factory for each product. They optimise costs and offer cost-cutting alternatives so that all the stakeholders meet their required margins. They also orchestrate the supply chain to ensure timely receipt of raw material and subsequently ensure on-time delivery of merchandise.
STEPS has a highly-qualified technical team which assists clients by giving technical specifications and patterns that significantly reduce product development time. Technical team has the capability to create their own size spec, patterns, and conduct fit sessions.
STEPS strives to work on customer quality standards, and when not available, works to self-set standards which have been established through years of experience. Our Quality control procedure includes inspections at various stages, starting with the raw material at the site through to the final inspection, and includes regular in-line inspections as well.
We also assist manufacturers to implement and reinforce their own quality systems. With STEPS support, conformity to contract specifications is monitored independently. Corrective actions, when necessary, are initiated at the factory floor – thereby maximising efficiency. We are committed to customer satisfaction, by ensuring that the goods ordered are delivered on time that meets or exceeds required quality standards and correct quantity.
We have an independent Inspection Team, trained by International inspection agencies. The core of QA network is field support staff consisting of product technicians and quality assurance inspectors who make up over 60% of workforce. Their constant presence in the factories ensures that you receive merchandise made to the highest standards.
Logistics department ensures the proper procedures are followed regarding statutory documentation and communication with shipping and airlines.
At STEPS, it is our responsibility to provide on-time documentation, and this idea percolates from product to the point of delivery. We strive to provide most updated logistics information with the help of following systems in place.
STEPS ensures that all production units follow health and safety labour practices. Our Compliance Officer ensures all the necessary norms are followed as per the respective law of the state that the factory is in.
